Overview

At ConsYard™ Homes, each construction project is custom-built and performed according to client specifications. Since traditional product returns are not applicable to construction services, this policy outlines our commitment to client satisfaction, transparency regarding payments, and project outcomes.

Project Deposits and Payments

An advance payment is required before commencement of any project to cover design, planning, and mobilization costs.

All subsequent payments will be invoiced based on agreed milestones outlined in the project contract or Letter of Agreement.

Payments made toward completed milestones are non-refundable, as they represent work already performed and materials procured.

Cancellation Policy

Before Project Commencement

If the client cancels the project before mobilization or material procurement, a cancellation fee may apply to cover administrative, design, and planning costs already incurred.

After Project Commencement

Once on-site work or material procurement has begun, cancellations will be reviewed on a case-by-case basis. The Company will deduct all costs incurred before determining if any partial refund is applicable:

Labour and subcontractor expenses
Materials purchased and/or used
Design and engineering fees
Administrative and project management costs

Company-Initiated Cancellations

The Company reserves the right to cancel the project due to unforeseen circumstances, force majeure events, client non-compliance, or non-payment. In such cases, unutilized funds will be refunded after deducting actual expenses incurred.

Refund Request Process

All refund requests must be submitted in writing to info@consyard.com within 15 days of the event giving rise to the request.

Each request will be evaluated based on:

Current project stage and work completed
Materials purchased and utilized
Labour hours and subcontractor costs expended
Contractual terms and conditions agreed upon

Processing Time: Refunds, if applicable, will be processed within 30 business days after approval.

No Refunds for Completed Work

Once a project or milestone has been completed, inspected, and accepted by the client, no refunds will be provided. This policy ensures fairness for work delivered according to agreed specifications.

Dispute Resolution

Any disputes relating to payments or refunds shall be resolved in accordance with the dispute resolution clause outlined in the signed contract. We encourage open communication and will work collaboratively to address any concerns.

Have Questions About Our Refund Policy?

Our team is here to clarify any concerns regarding payments, refunds, or cancellations.

Return and Refund Policy